Terms of Service

Welcome to Team TimeZone, a Slack Application and Slash command service (the “Service”). Please read these Terms of Service carefully, as they contain the legal terms and conditions that govern your use, subscription and access of the Service.

This Agreement (the “Agreement” or “TOS”) is between Team TimeZone and the Customer as applicable. You are the “Customer” under this Agreement if you by clicking or tapping on a button indicating your acceptance of this Agreement, by executing a document that references this Agreement, or by using the Services. If you are an organization, the individual who agrees to this Agreement on your behalf must have the authority to bind you to this Agreement.

Services
1. Availability. The Team TimeZone Services is provided “as is” and “as available”.
2. Support Services. Team TimeZone may need to access your account in order to deliver support and customer services.
3. Changes to Services. Team TimeZone continually changes and improves the Services. The Customer’s use of any new features and functionality added to the Services may be subject to additional or different terms relating to such new features and functionality. Team TimeZone may alter or remove functionality from the Services at any time without prior notice. Team TimeZone will inform the Customer of any additional or different terms as set out in Section 7.1.
4. Suspension of Services. Team TimeZone may limit or suspend the Services from time to time at our discretion (for example, to perform scheduled maintenance). If Team TimeZone limits or suspends the Services, we will endeavor to give the Customer reasonable advance notice so that the Customer can plan around it. However, there may be some situations, such as security emergencies, where it may not be practicable for Team TimeZone to give advance notice. Team TimeZone will use commercially reasonable efforts to narrow the scope and duration of the suspension or limitation as is needed to resolve the issue that prompted such action.
5. Third Party Services. If the Customer uses any third party service with the Services (including services which use any application programming interface (API) provided by Team TimeZone), the Customer acknowledges that the service may access or use the customer’s information. Team TimeZone will not be responsible for any act or omission of the third party, including such third party’s use of the customer’s information. Team TimeZone does not warrant or support any such third party service, and the Customer should contact that third party for any issues arising from the Customer’s use of the third party service.
Customer obligations
1. Valid contact information. You must provide a valid email address for your account.
2. Accounts. Only one free account per person or legal entity is allowed.
3. Illegal activity. The customer is responsible to ensure that the Service is not used for any illegal or abusive purposes.
4. Account Security. The Customer is responsible for maintaining the confidentiality of passwords and any other credentials used to access its Accounts.
  1. The Customer will use commercially reasonable efforts to prevent unauthorized use of the Services and will terminate any unauthorized use of which it becomes aware.
  2. The Customer, and not Team TimeZone, is responsible for any activity occurring in its Accounts (other than Team TimeZone’s direct activity which is not performed in accordance with the Customer’s instructions), whether or not authorized.
  3. The Customer will notify Team TimeZone promptly if the Customer becomes aware of any unauthorized access or any other breach of security to its accounts.
5. Privacy. The Customer consents to the transfer, processing, and storage of information on the Customer and its employees including any personal data (“Customer Information”) in accordance with this Agreement, including Team TimeZone’s “privacy policies”. The Customer agrees with Team TimeZone’s privacy policies (http://Team TimeZone.com/privacy).
6. Backups. The Customer is responsible for maintaining, protecting, and making backups of all information directly and indirectly processed by the Customer using the Services (”Customer Data”) the Customer Data. Team TimeZone will not be liable for any failure to store, or for loss or corruption of, the Customer Data or content in an Account.
7. Exploit. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Team TimeZone.
Payment and Billing
1. Customer information. You must provide Team TimeZone with accurate customer and billing information and keep this information up to date.
2. Billing. By subscribing to the Service the customer give Team Time Zone the right to charge the submitted credit card, or bill the customer via other payment methods, for fees connected with the Service such as renewal fees or fees for extra services.
3. Billing cycle. The Team TimeZone Service is a subscription service. You pay in advance for each billing cycle on the first day of that cycle.
4. Change billing cycle. You can at any time change between different billing cycles. The new billing cycle length takes effect after the expiration of the current cycle (i.e. at the next renewal date).
5. Renewal. Your Team TimeZone account will be renewed automatically until you cancel the Service.
6. Extra service fees. The Customer is responsible for all charges incurred related to your Team TimeZone account, including any applicable taxes or extra service fees.
7. Price Changes. Team TimeZone may change the fees charged for the Services at any time, provided that, for any fees billed on a subscription basis, the change will become effective only at the end of the then-current billing cycle of the Customer’s subscription. Team TimeZone will provide the Customer with reasonable prior written notice of any change in fees to give the Customer an opportunity to cancel auto-renewal on the Customer’s subscription before the change becomes effective.
Upgrading and Downgrading of Accounts
1. Changing account type. You can at any time upgrade or downgrade to a different Team TimeZone account type inside the Team TimeZone control panel. The change to your account type will take effect immediately and apply to all future invoices.
2. Billing procedure for upgrade. After an upgrade you will be billed right away for the remaining time until the next renewal (the amount will be reduced with what you have already paid).
3. Billing procedure for downgrade. After a downgrade you will be billed at the next renewal date.
Cancellation and Termination of Service
1. Cancellation. You may at any time cancel your Team TimeZone account inside the Team TimeZone control panel provided that any past invoices have been paid. Team TimeZone does not accept cancellations via email or phone. Team TimeZone reserves the right to discontinue the Service at any time after a 30-day notice via email.
2. Termination. In case of any breach of the Agreement by the Customer (including any late or non payment), Team TimeZone may terminate this Agreement with immediate effect without any liability to the Customer.
3. No Refunds. You may cancel your subscription at any time. Please note that you must cancel your subscription before it renews in order to avoid being charged for the next billing cycle.
  
  Refunds WILL NOT be provided for any subscriptions. We do not provide credit, refunds, or prorated billing for subscriptions that are canceled mid-month. In such a circumstance, you will continue to have access to your subscription until the end of the billing cycle.
Changes to Terms of Service
1. Changes to TOS. Occasionally we may, in our sole discretion, make changes to these Terms of Service. We announce important changes to our TOS upon logging in to your Team TimeZone account. The current TOS are always available in my.Team Time Zone and at Team TimeZones webpage http://Team TimeZone.com/terms. By continuing to use the Service after those changes are made, you are expressing and acknowledging your acceptance of the changes.
Use of Customer’s Name and Company Name
1. Use of customer name. Team TimeZone reserves the right to use your name and/or company name as a reference for marketing or promotional purposes on the Team TimeZone.com website and other communication with existing or potential Team Time Zone customers. To decline Team TimeZone this right you need to email support@Team Time Zone.com stating that you do not wish to be used as a reference.
Intellectual Property
1. Ownership and Rights. As between the parties, the Customer retains ownership of all intellectual property rights in the Customer Data and its trademarks etc, and Team TimeZone retains ownership of all intellectual property rights in the Services.
2. Brand and Trademark. Except as permitted by Team TimeZone’s brand and trademark use policies, this Agreement does not grant the Customer any right to use Team TimeZone’s trademarks or other brand elements.
Information Rights and Publicity
1. Processing and Statistics. Team TimeZone reserves the right to process and aggregate data for analysis and statistics.
2. Publication. Team TimeZone will not publish or use identifiable customer data in marketing or any other public purpose without explicit consent from the customer.
3. Sharing of data. Team TimeZone will not share any Customer Information with any third parties unless Team TimeZone:
  1. has Your consent for any Customer Information or any third party's consent for the third party's Customer Information;
  2. concludes that it is required by law or has a good faith belief that access, preservation or disclosure of Customer Information is reasonably necessary to protect the rights, property or safety of Team TimeZone, its users or the public; or
  3. provides Customer Information in certain limited circumstances to third parties to carry out tasks on Team TimeZone's behalf (e.g., billing or data storage) with strict restrictions that prevent the data from being used or shared except as directed by Team TimeZone.
4. Processing of personal data. When providing the Services, Team Time Zone shall, and shall procure that its subcontractors shall:
  1. at all times take appropriate technical and organizational measures against unauthorized or unlawful processing of personal data; and
  2. shall not transfer any personal data without appropriate consent and clearance and
  3. only process the personal data in accordance with the instructions given by the party responsible for the personal data.
Security
1. Customer Data. Team TimeZone will store and process Customer Data in a manner consistent with industry security standards. Team TimeZone has implemented technical, organizational, and administrative systems, policies, and procedures to help ensure the security, integrity, and confidentiality of Customer Data and to mitigate the risk of unauthorized access to or use of Customer Data.
2. Notification of Security Breach. In the event of a security breach that may affect you or anyone using the service, we’ll notify you of the breach and provide a description of what happened. The Customer is responsible to take immediate action on such notification, if necessary, in order to minimize the possible impact of the security breach.
Confidentiality
1. Definition. “Confidential Information” means information disclosed by a party to the other party in connection with the use of the Services that is marked as confidential or would reasonably be considered as confidential under the circumstances. Customer Data and Customer Information is the Customer’s Confidential Information. Despite the foregoing, Confidential Information does not include information that:
  1. is or becomes public through no fault of the recipient;
  2. the recipient of the Confidential Information already lawfully knew;
  3. was rightfully given to the recipient by a third party; or
  4. was independently developed by the recipient without reference to the disclosing party’s Confidential Information.
2. Confidentiality. Each party will:
  1. protect the other party’s Confidential Information using commercially reasonable efforts; and
  2. not disclose the Confidential Information, except to affiliates, employees, contractors, agents, and professional advisors who need to know it and who have agreed in writing to keep it confidential. Each party (and any permitted recipient to whom a party has disclosed Confidential Information of the other party) may use Confidential Information only to exercise rights and fulfill its obligations under this Agreement. Nothing in this Agreement will prevent Team Time Zone from using or disclosing the Customer’s Confidential Information in any manner permitted by Team TimeZone’s privacy policy (http://Team Time Zone.com/privacy).
3. Compelled Disclosure. Each party may disclose the other party’s Confidential Information when required by law or legal process, but only after it, if permitted by law:
  1. uses commercially reasonable efforts to notify the other party; and
  2. gives the other party the opportunity to challenge the requirement to disclose.
Assignment
1. The Customer will not delegate, subcontract, transfer or assign this Agreement or any of its rights or obligations, without the prior written consent.
Other Terms
1. Entire Agreement. This Agreement (including any documents incorporated herein by reference to a URL or otherwise), and any sales quote or other sales document prepared for the Customer by Team TimeZone referencing this Agreement (“Sales Document”) constitute the entire agreement between you and Team TimeZone and they supersede any other prior or contemporaneous agreements, terms and conditions, written or oral concerning its subject matter. Any terms and conditions appearing on a purchase order or similar document issued by the Customer do not apply to the Services, do not override or form a part of this Agreement, and are void.
2. Precedence. To the extent any conflict exists between them, any sales document provided by Team TimeZone prevails over this Agreement, and this Agreement prevails over any additional terms with respect to the Services not approved by Team Time Zone in writing.
3. Force Majeure. Neither Team TimeZone nor the Customer will be liable for inadequate performance to the extent caused by a condition (for example, natural disaster, act of war or terrorism, riot, governmental action, or internet disturbance) that was beyond the party’s reasonable control.
4. Independent Contractors. The relationship between Team TimeZone and you is that of independent contractors, and not legal partners, employees, or agents of each other.
Disclaimer
1. Disclaimer. Team TimeZone gives no warranties regarding the correctness of the data collected with the Service or any potential corruption or loss of such data.
2. Third party. Team TimeZone may use third party vendors and hosting partners to provide the necessary hardware, software, networking, and related technology required to run the Service. Team TimeZone is not responsible for any failures attributable to third parties.
Warranties
1. Warranties. Each party represents and warrants that:
  1. it has full power and authority to enter into this Agreement; and
  2. it will comply with all laws and regulations applicable to its provision or use of the Services, as applicable.
2. Embargoes. The Customer represents and warrants that it is not barred by any applicable laws from being supplied with the Services. The Services may not be used in any country that is subject to an embargo by the United States or European Union applicable to the Services. The Customer will ensure that:
  1. it does not use the Services in violation of any export restriction or embargo by the United States; and
  2. it does not provide access to the Services to persons on the U.S. Department of Commerce’s Denied Persons List or Entity List, or the U.S. Treasury Department’s list of Specially Designated Nationals.
Limitation of Liability
1. Liability. You expressly understand and agree that Team TimeZone shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Team TimeZone has been advised of the possibility of such damages), resulting from e.g. (but not limited to):
  1. the use or the inability to use the Team TimeZone service;
  2. the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Team TimeZone service;
  3. unauthorized access to or alteration of your transmissions or data;
  4. statements or conduct of any third party on the Team TimeZone service; or
  5. any other matter relating to the Team TimeZone service.
2. Responsibility of decisions. Any decisions or claims you make based on data from the Team TimeZone Service are your sole responsibility. Team TimeZone shall not be held liable for any such decisions or claims.
3. Damage and losses. In no event shall Team TimeZone's total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for using the Service during the 12 months preceding the event causing the loss.
Indemnification
1. Indemnification. You agree to indemnify, defend and hold harmless Team TimeZone and its officers, directors, employees, consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorney fees) arising from your use of the Team TimeZone Service, your violation of the TOS or your infringement, or infringement by any other user of your account, any intellectual property or other right of any person or entity.
Other
1. Competent authority. If any part of this Terms of Service would be determined by any competent authority to be invalid, unlawful or unenforceable, the remainder of the Terms of Service shall continue to be valid and enforceable to the fullest extent permitted by law.